Media Kit

Join an organization at the forefront of improving health by transforming care through Centering groups

Practice Services Manager

About Centering® Healthcare Institute

Centering Healthcare Institute’s mission is to improve population health by transforming primary care delivery through Centering® groups. CHI is the national standards and accrediting organization for the Centering Healthcare model. We consult to healthcare practices seeking to implement the model; we train the clinical teams that will use the model and offer them a certification pathway for skills maintenance; we maintain a quality assurance program to ensure that practices remain true to the model; we provide practice management tools, curriculum materials, technical assistance and convene communities-ofpractice to support sustainability and model fidelity; and we advocate for payment system reforms that reward providers for adopting innovative and evidence-based care models shown to improve health outcomes and reduce costs of care.

About Centering®

CenteringHealthcare is an evidence-based patient-centered group care model that meets the Institute for Healthcare Improvement’s Quadruple Aim goals of better population health, better patient experience of care, lower per capita healthcare costs, and higher provider job satisfaction. Ten years of research involving the CenteringPregnancy® prenatal care model has consistently shown significant reductions in preterm birth rates, rates of low birth weight, NICU admissions, and racial birth outcomes disparities. Over 500 practices across the U.S. are using the Centering model to improve the health of their patients.

The Position

The Practice Services Manager (PSM) manages the client relationship through its lifecycle and is the primary point of contact for all Centering practice sites within a geographic region. Early in the client lifecycle, the PSM assesses site needs and coordinates the delivery of products and services necessary to implement Centering group care. Once Centering is established, the PSM provides regular outreach and support to ensure that sites are reaching their goals. The PSM works closely with Centering Consultants (our field staff) to support their work in the field and manages the planning, promotion and evaluation of Centering milestone events. The position is customer-service driven with a focus on anticipating site needs and identifying solutions to common challenges.

The PSM position is based out of our Boston office.

Main Responsibilities

  • Conduct customer needs assessments, assess site readiness for Centering, develop and finalize site licenses and service agreements
  • Coordinate the Centering startup process and support implementation
  • Provide technical assistance for CHI’s quality assurance process and toolkit, support site understanding of Centering standards and protocols
  • Provide consultation and technical assistance to practice sites on facilitation skills, system change, and Centering practice sustainability
  • Contribute to setting and reaching Practice Services Department productivity goals
  • Manage work processes in Salesforce and ensure the integrity of data and reporting
  • Work collaboratively with other departments to ensure highest-quality customer service
  • Participate in continual internal process evaluation and improvement
  • Contribute to a culture of trust, respect, and accountability

Project Responsibilities

  • Contribute to organizational project –based work
  • Product and service evaluation and quality assurance
  • Occasional travel to conferences and events

Experience, Skills & Attributes

  • Mission-driven with an interest in public health
  • Strong organizational skills, including the ability to manage multiple tasks at once, respond to tight timelines, pay attention to detail, and operate effectively in a fast-paced environment
  • Proven written and verbal communications skills
  • Highly-developed attention to detail, with the ability to manage effectively in a fast-paced environment
  • Ability to work in highly collaborative team-like environment while also being able to work independently on projects and tasks
  • Adaptable and comfortable with change as we grow rapidly
  • Experience working with diverse populations
  • Experience managing projects across multiple departments
  • Positive, customer service-oriented attitude
  • Proficiency with MS Office products (especially Excel) and Google applications (especially Gmail), experience with Salesforce a plus
  • Bilingual/bicultural background highly desirable
  • Bachelor’s degree, postgraduate degree a plus but not required. MA, IBCLC or Community Health Worker encouraged to apply
  • Familiarity with Centering a plus
  • Ability to travel

Application Process

Applicants should submit a resume with a one-page cover letter briefly summarizing their interest in and qualifications for the position to Please put “Practice Service Manager” in the subject line.

CHI offers an attractive benefits package, including medical, dental and life insurance, retirement plan, tax-deferred annuity, and generous vacation.

We embrace diversity and look for employees who are passionate, curious and eager for the challenge of changing healthcare.

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