Centering Healthcare Institute’s mission is to improve population health by transforming primary care delivery through Centering® groups. CHI is the national standards and accrediting organization for the Centering Healthcare model. We consult to healthcare practices seeking to implement the model; we train the clinical teams that will use the model and offer them a certification pathway for skills maintenance; we maintain a quality assurance program to ensure that practices remain true to the model; we provide practice management tools, curriculum materials, technical assistance and convene communities-ofpractice to support sustainability and model fidelity; and we advocate for payment system reforms that reward providers for adopting innovative and evidence-based care models shown to improve health outcomes and reduce costs of care.
CenteringHealthcare is an evidence-based patient-centered group care model that meets the Institute for Healthcare Improvement’s Quadruple Aim goals of better population health, better patient experience of care, lower per capita healthcare costs, and higher provider job satisfaction. Ten years of research involving the CenteringPregnancy® prenatal care model has consistently shown significant reductions in preterm birth rates, rates of low birth weight, NICU admissions, and racial birth outcomes disparities. Over 500 practices across the U.S. are using the Centering model to improve the health of their patients.
The Practice Services Manager (PSM) manages the client relationship through its lifecycle and is the primary point of contact for all Centering practice sites within a geographic region. Early in the client lifecycle, the PSM assesses site needs and coordinates the delivery of products and services necessary to implement Centering group care. Once Centering is established, the PSM provides regular outreach and support to ensure that sites are reaching their goals. The PSM works closely with Centering Consultants (our field staff) to support their work in the field and manages the planning, promotion and evaluation of Centering milestone events. The position is customer-service driven with a focus on anticipating site needs and identifying solutions to common challenges.
The PSM position is based out of our Boston office.
Experience, Skills & Attributes
Applicants should submit a resume with a one-page cover letter briefly summarizing their interest in and qualifications for the position to firstname.lastname@example.org. Please put “Practice Service Manager” in the subject line.
CHI offers an attractive benefits package, including medical, dental and life insurance, retirement plan, tax-deferred annuity, and generous vacation.
We embrace diversity and look for employees who are passionate, curious and eager for the challenge of changing healthcare.